You have 30 days from the delivery date to request a return on eligible items.

Items must be unworn, unwashed, free of marks or odors, and returned in their original condition with all tags attached.

Items that have been worn, washed, or show signs of use can't be accepted. Trying a piece on to check the fit is fine.

Yes. All original tags and hygiene liners must still be attached for your return to be approved.

For hygiene reasons, intimate garments can only be returned if they are unworn and the original hygiene liner is still in place. If you're unsure whether an item qualifies, contact us before sending it back.

Items marked Final Sale cannot be returned or exchanged. This is shown on the product page before purchase.

Yes. Exchanges are available for a different size of the same style, subject to availability. Contact our team with your order number and the size you'd like.

If the size you want is out of stock, we can process a refund instead, or hold your request until the size is available again. Our team will confirm the options with you.

Tell us how the current size fits and what you'd like to change. Our team can recommend the next size based on the fit of that specific style.

Email us at contact@doloralto.com with your order number, the items you'd like to return, and the reason. We'll reply with your return instructions.

The return address is provided in the instructions our team sends after your request is approved. Please don't send anything back before you receive them.

Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect. In those cases, we cover the cost.

Yes, we strongly recommend it. Keep your tracking number until the refund or exchange is complete. We can't be responsible for returns lost in transit.

Refunds are processed after your return is received and inspected. Once approved, you'll receive an email confirmation and the refund is issued to your original payment method.

Refunds are issued to the original payment method used at checkout. Your bank or card issuer may take a few extra business days to post the funds.

Original shipping charges are non-refundable, except when the return is caused by a damaged or incorrect item.

Contact us at contact@doloralto.com with your order number and a photo of what arrived. We'll arrange the correct item at no additional cost to you.

Reach out within a few days of delivery with photos of the item and the packaging. We'll take care of a replacement or refund.

Let us know as soon as you notice. Send your order number and tell us which item is missing, and we'll check your shipment and follow up quickly.