Return & Refund Policy

At Doloralto, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which products purchased through our website may be returned, exchanged, or refunded.

Doloralto is operated by TRI STATE LLC.

Registered Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Please note: This address is our registered business address and is not a fulfillment center or return facility. Do not send returns to this address unless specifically instructed by our customer support team.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must:

• Be in the same condition in which you received it.
• Be unused, unworn, and undamaged.
• Include its original packaging, when applicable.
• Include proof of purchase.

To request a return, contact us at:

contact@doloralto.com

Please do not send any product back before contacting us and receiving return authorization and return instructions.

The return address may differ from our registered business address depending on the product, order, and fulfillment location.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged or defective, or if you receive an incorrect product, contact us as soon as possible at contact@doloralto.com.

Please provide:

• Your order number.
• A description of the issue.
• Photos of the product and packaging, when applicable.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used, altered, or damaged after delivery.
• Personalized or custom-made products.
• Gift cards.
• Final sale products.
• Products that cannot be returned for health or hygiene reasons after being opened, when applicable.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Refunds

Once an approved return has been received and inspected by the appropriate return or fulfillment facility, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Refund transactions may be processed through authorized third-party payment processors or payment gateways.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item arrived damaged.
• The item was defective.
• An incorrect product was shipped.
• Applicable law requires otherwise.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part.

Return shipping instructions and the appropriate return destination will be provided after your return request has been reviewed and approved.

Exchanges

If you would like to exchange an eligible product, contact us at contact@doloralto.com.

Depending on the circumstances, the most efficient option may be to return the original product and place a new order.

Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

Doloralto
Operated by TRI STATE LLC

Registered Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: contact@doloralto.com

Important: The registered business address above is not a fulfillment center or general return address. Customers must contact us before returning any product to receive the appropriate return instructions.