Shipping policy
Shipping Policy
This Shipping Policy explains how orders placed through Doloralto are processed, fulfilled, and delivered.
Doloralto is operated by TRI STATE LLC.
Registered Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
This address is our registered business address and is not a warehouse, fulfillment center, or shipping origin. Orders may be processed and fulfilled through authorized third-party fulfillment and logistics providers.
Order Processing
Orders begin processing after payment has been successfully authorized through the applicable payment provider.
Order processing times may vary depending on:
- Product availability.
- Order volume.
- Weekends and holidays.
- Fulfillment requirements.
- Verification or fraud-prevention reviews, when applicable.
Customers will normally receive an order confirmation at the email address provided during checkout.
Once an order has entered fulfillment, changes or cancellations may no longer be possible.
Order Fulfillment
Doloralto may use authorized third-party fulfillment providers, logistics partners, and shipping carriers to prepare and deliver customer orders.
The location from which an order is fulfilled may vary depending on product availability, destination, inventory allocation, and the applicable fulfillment provider.
Our registered business address in Wyoming should not be interpreted as the physical location from which customer orders are stored, packed, or shipped.
Shipping Rates
Available shipping methods and applicable shipping costs will be displayed during checkout when available.
Shipping rates may depend on factors including:
- Delivery destination.
- Product type.
- Package size or weight.
- Selected shipping method.
- Carrier rates.
Any applicable charges will be presented before the customer completes the order when required.
Estimated Delivery
Estimated delivery times may vary depending on:
- Destination country or region.
- Shipping carrier.
- Selected shipping service.
- Product availability.
- Fulfillment processing.
- Customs procedures.
- Weather conditions.
- Transportation disruptions.
- Other circumstances outside our reasonable control.
Any delivery timeframe shown on our website or during checkout should be considered an estimate unless expressly stated otherwise.
Delivery estimates generally begin after an order has completed processing and has been transferred to the applicable shipping carrier.
Tracking
When tracking is available, customers may receive a shipment confirmation email containing tracking information.
Tracking information may take additional time to become active after a shipping label has been created or after the carrier receives the package.
Availability and frequency of tracking updates are controlled by the applicable shipping carrier.
Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice an error in your shipping information, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.
Customers may be responsible for additional shipping costs resulting from incorrect or incomplete address information where permitted by applicable law.
Delivery Delays
Shipping and delivery services may occasionally experience delays due to circumstances outside our reasonable control, including:
- Carrier disruptions.
- Severe weather.
- Customs processing.
- Transportation issues.
- High seasonal shipping volume.
- Local delivery restrictions.
If your tracking information indicates an unusual or prolonged delay, contact us at contact@doloralto.com, and we will assist in reviewing the shipment.
Lost Packages
If you believe your package has been lost, please contact:
Include:
- Your order number.
- Your shipping address.
- Any available tracking information.
We will review the matter and, where appropriate, coordinate with the relevant fulfillment provider or shipping carrier to determine the available next steps.
Damaged Deliveries
If your order arrives damaged, contact us as soon as reasonably possible at contact@doloralto.com.
Please provide:
- Your order number.
- Photos of the damaged product.
- Photos of the external and internal packaging, when applicable.
- A description of the damage.
We will review the request and may offer a replacement, refund, or another appropriate resolution in accordance with our Return & Refund Policy.
International Orders
International orders may be subject to:
- Import duties.
- Customs charges.
- Local taxes.
- Brokerage fees.
- Other charges imposed by local authorities or carriers.
Unless such charges are collected during checkout or otherwise stated, they may be the responsibility of the recipient.
Customs procedures may also affect estimated delivery times.
Returns
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Customers should not send returns to our registered Wyoming business address unless specifically instructed to do so by our customer support team.
The appropriate return destination may vary depending on the product, order, and applicable fulfillment provider.
Contact Us
For questions regarding shipping, fulfillment, tracking, or delivery, please contact:
Doloralto
Operated by TRI STATE LLC
Registered Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: contact@doloralto.com
Please note: This address is our registered business address and is not a warehouse, fulfillment center, shipping origin, or general return facility.