OOrders are typically processed within 1–3 business days. Orders may be prepared and fulfilled through authorized third-party fulfillment and logistics providers. 1-3 business days on business days.

Delivery time begins once your order has completed processing and has been transferred to the applicable shipping carrier. Total estimated time includes both order processing and delivery.

Orders are processed on business days. Orders placed on weekends or holidays are handled on the next business day.

Email us at contact@doloralto.com as soon as possible. If your order hasn't been shipped yet, we can usually update the address for you.

Cancellation requests can be made while your order is still processing. Contact our team right away with your order number and we'll confirm what's possible.

Estimated delivery is 5-8 business days after your order ships. These are estimates, not guarantees.

We currently ship across the United States. Available destinations are confirmed at checkout once you enter your address.

International availability may vary. If your country appears as an option at checkout, we can ship to you. If it doesn't, contact our team and we'll let you know the current options.

Shipping rates are calculated at checkout based on your address and the option you select. You'll see the exact cost before completing your order.

Any free shipping offer or minimum order threshold is displayed at checkout and on our promotional banners. If no offer is active, standard rates apply.

We work with established carriers and select the best option for your destination. Your carrier is shown in your shipping confirmation email.

Yes. A tracking link is sent to your email as soon as your order ships.

Use the link in your shipping confirmation email, or track your order here with your tracking number.

Tracking can take up to a couple of business days to activate, and scans sometimes pause while a package moves between facilities. If there are no updates for several business days, contact us and we'll look into it.

Check around your entrance, mailroom, and with neighbors, and confirm the address on your order. Packages are sometimes marked delivered a little early. If it doesn't appear, contact us at contact@doloralto.com and we'll help you file a claim with the carrier.

Weather, carrier volume, holidays, customs processing, and incomplete addresses are the most common causes. These are outside our control, but we'll always help you follow up.

Check your tracking first. If your package is past the estimated window with no movement, email us at contact@doloralto.com with your order number and we'll open a case with the carrier.

Contact us immediately. If your order hasn't shipped, we can correct it. Once the package is with the carrier, we're unable to change the destination.

Packages may be returned to the applicable fulfillment or return facility because of an incomplete address, unsuccessful delivery attempt, or other carrier-related issue. Once the return has been confirmed, we will contact you regarding available reshipment or refund options. Additional shipping costs may apply where appropriate..

For international orders, any customs fees, duties, or import taxes are the responsibility of the recipient and are set by the destination country.